Welcome to our Privacy Policy SK 69. We understand how important your privacy is, and we take that responsibility seriously. This document is written to be clear and easy to understand — because we believe you have the right to know exactly how your data is handled, not have it buried in complex legal language.
This policy covers all services provided by SK 69 via sk69.click and any associated platforms. By using SK 69's services, you agree to the practices described in this privacy policy.
This Privacy Policy forms part of the overall agreement between you and SK 69. Please also read Terms & Conditions and page Responsible Gaming for a full overview of our commitment to you.
Data Controller Identification & Identity
SK 69 is the data controller for all personal information collected through our platform. This means SK 69 is responsible for determining the purpose and manner in which your personal data is processed, and we do so in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
This Privacy Policy provides a complete explanation of:
- Types of personal data we collect from you
- How and why we collect that data
- Who may have access to your data
- How long we retain your data
- Your rights regarding your personal data
- How to reach us with questions or concerns
If you have any questions about how we handle your personal data, please contact our Data Protection Officer by email at privacy@sk69.click.
Types of Personal Data We Collect
SK 69 collects several categories of personal data for different purposes. Below is a full list of the types of data we may collect from you:
Identity & Account Data
- Full name as shown on your identity card or passport
- Date of birth and gender
- Identity card number (MyKad) or passport number
- Username and password (stored in hashed form)
- Identity verification photo (if requested during the KYC process)
Contact Data
- Email address
- Malaysian mobile phone number
- Malaysian residential address
Financial Data & Transactions
- Malaysian local bank account number (for withdrawals)
- E-wallet information (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow)
- Deposit, withdrawal, and game transaction history
- User-defined deposit limits
Technical & Usage Data
- IP address and device information
- Browser type and operating system
- Login history and session activity
- Platform usage data (games played, session duration)
- Information on cookies and related tracking technologies
| Data Category | Example | Required / Optional |
|---|---|---|
| Identity | Name, date of birth, IC number | Mandatory |
| Contact | Email address, phone number | Mandatory |
| Financial | Bank account, e-wallet | Required for transactions |
| Technical | IP address, device information | Collected automatically |
| Communication | Support chat records | Optional |
How We Collect Your Data
SK 69 collects personal data through several distinct channels:
Directly from You
We receive personal data directly from you when you:
- Completing the SK 69 account registration form
- Completing the Identity Verification (KYC) process
- Making deposits via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, or FPX (Maybank2u, CIMB Clicks)
- Requesting a withdrawal
- Contacting our customer support team
- Completing survey or feedback forms
Automatically via the Platform
When you use the SK 69 platform, our systems automatically record certain technical information for security, analytics, and service improvement purposes. This includes IP address, device type, login time, pages visited, and gaming activity.
From Legitimate Third Parties
In certain limited cases, SK 69 may receive information about you from trusted third parties — for example, from identity verification service providers during the KYC process, or from payment processors when validating transactions.
Purposes of Personal Data Processing
SK 69 processes your personal data only for legitimate and necessary purposes. We do not process your data for anything unrelated to the provision of our services. The following are the primary purposes for data processing:
- Account Management: To create, verify, and maintain your SK 69 account.
- Transaction Processing: Processing deposits and withdrawals via your preferred Malaysian local payment methods.
- Fraud Prevention: To detect and prevent fraudulent activity, money laundering, and platform abuse.
- Legal Compliance: Meeting applicable legal and regulatory obligations in Malaysia, including the requirements of PDPA 2010.
- Customer Support: To provide assistance and resolve complaints efficiently.
- Experience Personalisation: Personalising game recommendations and promotions based on your preferences (with your consent).
- Platform Security: Monitoring and protecting the integrity of the SK 69 platform against security threats.
- Service Communications: Sending important notices regarding your account, transactions, and policy updates.
SK 69 will not use your data for direct marketing purposes without your explicit consent. You may withdraw consent for marketing communications at any time through your account settings or by contacting our team.
Data Sharing & Disclosure
SK 69 does not sell your personal data to anyone. We only share data in limited circumstances necessary to operate our services safely and lawfully:
Trusted Service Providers
SK 69 works with carefully selected third-party service providers to support our operations. They are only permitted to use your data for specified purposes and are bound by strict confidentiality agreements. This includes:
- Payment processors (for Touch 'n Go, DuitNow, GrabPay, and other transactions)
- Identity verification (KYC) service providers
- Game providers (Pragmatic Play, PG Soft, Evolution Gaming, and others)
- Secure cloud hosting and infrastructure services
Legal Authorities
SK 69 may disclose your data to Malaysian government authorities or law enforcement when required by law, court order, or in cases involving serious security threats.
SK 69 has never and will never disclose your personal data to advertisers, marketing companies, or any third party for marketing purposes without your explicit prior consent.
Cookies, Tracking Technologies & Server Logs
SK 69 uses cookies and similar tracking technologies to enhance your experience on our platform. Below is an explanation of the types of cookies we use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for core platform functionality, login authentication, and session security | Session |
| Preference Cookies | Saving your language preferences and display settings | 1 year |
| Analytics Cookies | To help us understand how the platform is used for ongoing improvements | 90 days |
| Security Cookies | Detecting suspicious activity and protecting your account from unauthorised access | 30 days |
You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of certain parts of the SK 69 platform. Analytics and preference cookies can be turned off without impacting core platform functionality.
Data Security Measures
Your data security is SK 69's top priority. We continually invest in security infrastructure to ensure your data remains protected at all times. Key security measures we employ include:
- 256-bit SSL Encryption: All communications between your device and SK 69 servers are encrypted using the highest industry security standards.
- Secure Password Storage: Your password is never stored in plain text — we use a strong one-way hashing algorithm (bcrypt), meaning even SK 69 staff cannot view your password.
- Two-Factor Authentication (2FA): Additional security features are available on all accounts to protect against unauthorised access.
- 24/7 Security Monitoring: Our systems are monitored around the clock to detect and respond to any security threats.
- Internal Access Controls: Access to user personal data within SK 69 is restricted to staff who genuinely require it in the course of their duties, and all access is logged for audit purposes.
- Regular Security Testing: SK 69 conducts regular penetration testing and independent security audits.
While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. If you suspect your account has been compromised, please contact the SK 69 support team immediately at support@sk69.click.
Your Rights Under PDPA 2010
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by SK 69. We are committed to making it straightforward for you to exercise these rights:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 business days.
If your data is inaccurate or out of date, you have the right to request a correction at any time through your account settings or our support team.
You may withdraw consent for certain data processing activities (such as marketing communications) at any time.
You may object to the processing of your data for specific purposes that are not required by law.
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.
In cases where retention is no longer necessary, you may request data erasure, subject to applicable legal obligations.
To exercise any of the above rights, please submit a written request to privacy@sk69.click by specifying the right you wish to exercise along with your account details for identity verification.
Data Retention Period
SK 69 retains your personal data only for as long as necessary for the purposes outlined in this policy, or as required under Malaysian law:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | For as long as the account is active | Ongoing account management |
| Financial Transaction Records | 7 years after the transaction | Malaysian legal requirements |
| KYC Records & Identity Verification | 5 years after account closure | AML/CTF Compliance |
| Security & Activity Logs | 2 years | Security & fraud investigations |
| Customer Support Records | 3 years | Service referrals and improvements |
| Technical Data (IP, logs) | 90 days | Security & operational analytics |
Once the retention period expires, your personal data will be securely deleted or anonymised in accordance with industry-standard procedures. Anonymised data no longer contains any information that can identify you and is not subject to this privacy policy.
Child Protection
The SK 69 platform is strictly for adults aged 18 and above. SK 69 does not knowingly collect personal data from individuals under the age of 18.
If you believe your minor child has provided personal data to SK 69, please contact us immediately at privacy@sk69.click. Once verified, the relevant data will be deleted immediately and the associated account will be closed.
SK 69 enforces a strict age verification process during registration. Any attempt to register using false information to circumvent the age requirement is a serious violation of our Terms & Conditions and may result in legal action.
Changes to This Privacy Policy
SK 69 may update this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other operational reasons. We are committed to transparency when making such changes.
When we make material changes to this policy:
- We will update the "Last Updated" date at the top of this document.
- We will send a notification to the email address registered to your account.
- We will display a notice on the SK 69 platform at least 7 days before any changes take effect.
- For significant changes, we may actively seek your renewed consent before you continue using our services.
Continued use of the SK 69 platform after the notice period is considered acceptance of the updated policy. If you disagree with the changes, you have the right to close your account and request deletion of your data.
Contact Our Data Protection Officer
SK 69 has appointed a Data Protection Officer (DPO) responsible for ensuring compliance with this privacy policy and PDPA 2010. If you have any questions, concerns, or wish to exercise your rights under PDPA, please contact us:
- Privacy Email: privacy@sk69.click
- General Support Email: support@sk69.click
- Live Chat: Available 24/7 within the SK 69 platform
- Response Time: Within 3 business days for privacy inquiries
We are committed to handling all privacy-related enquiries seriously and within the stipulated timeframe. If you are not satisfied with our response, you have the right to lodge a complaint directly with the Personal Data Protection Commissioner of Malaysia (PDPC).
This document is version 3.1 of the SK 69 Privacy Policy, last updated on 1 January 2026. Previous versions are available upon request. For further data protection information and details on responsible gaming, please visit Responsible Gaming page us.